RETURN policy

At MAŁGORZATA VICENTE, we prioritize your satisfaction and strive to provide an innovative shopping experience that you can trust. If you are not completely satisfied with your purchase, our return policy ensures a seamless process for returns and exchanges. If your product is damaged you might be eligble for our FIX IT service. Click here to find out more.

• Return Window: You have 14 days from the date of purchase to initiate a return.

• Condition of Items: To be eligible for a return, items must be unused, in their original condition, and include all packaging, tags, and accessories.

• How to Return: To initiate a return, contact our customer service via contact form.

• Shipping Costs: The customer is responsible for return shipping costs, unless the return is the result of a shipping error or defective item. In such cases, we will provide a prepaid shipping label.

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited back to your original payment method.

We appreciate your understanding and cooperation. For any further questions or assistance, our customer service team is here to help you. Thank you for choosing MAŁGORZATA VICENTE.